Why empathy transforms service into something lasting and meaningful.
Years ago, I broke both of my wrists at the same time. Without insurance for in-home care, even the most basic things—like taking a shower—felt impossible. One of the nurses I’d met at the hospital noticed my struggle and quietly offered to come to my house once a week to help me. She didn’t have to. She volunteered her time out of pure kindness.
That act of empathy has stayed with me ever since. It wasn’t only about the help she gave—it was about the compassion behind it. She saw more than the task at hand. She saw me.
That experience shaped the way I view service today. Whether in life or in business, real service goes beyond “getting it done.” It’s about understanding the human need behind the request, showing care in the process, and lightening someone’s load in a way that matters to them.
In my work, I try to carry that lesson forward: bringing empathy into every project, listening closely, and making sure clients feel supported—not just checked off a list. Because sometimes the smallest gestures of understanding end up being the ones that matter most.
You don’t need to have it all figured out before you ask for help. Let’s figure it out together.