Flexible. Focused. Done right.

🗂️ Admin & File Organization

• Inbox management & triage
• Email filters, folders, and auto-responder setup
• Calendar scheduling & optimization
• Contact list cleanup and maintenance
• File & folder structuring (Google Drive, OneDrive, Dropbox)
• Document proofreading & formatting
• Converting documents to accessible or branded formats (PDF, etc.)
• Creating and formatting transcripts or summaries
• Travel planning and itinerary documentation
• Bill payment reminders and task tracking
• Client communication support (drafting replies, follow-ups)
• Virtual ‘desk clean-up’: organizing bookmarks, templates, and workflows
• Data entry and formatting across tools
• Researching and ordering supplies, software, and services
• Custom email signature creation
• Email inbox ‘spring cleaning’ and SOP creation
• Basic account setup (Zoom, Google Workspace, scheduling tools)
• Form/survey creation
• Proofreading documents

🧱 Content & Digital Management

• Formatting of documents, presentations, and proposals
• Slide deck design and visual editing
• Blog post and podcast publishing (WordPress, Squarespace, etc.)
• Website content updates (text, links, images, formatting)
• Broken link checks and usability testing
• Newsletter formatting and scheduling (Mailchimp, Flodesk, etc.)
• Uploading and organizing course content (Kajabi, Thinkific, Teachable)
• Video captioning and transcription
• Video uploading and thumbnail creation
• CRM setup assistance and light customization
• CRM audits and basic analytics reviews
• Basic landing page updates (copy, layout tweaks)
• Survey creation, distribution, and results tracking
• Social media post scheduling (execution only)
• Submitting to online directories, affiliate sites, and business listings
• Mobile responsiveness testing and reporting
• Creating and updating FAQs or help docs
• Graphic design (logos, flyers, presentations)
• Video editing and captioning
• Hashtag research and trend tracking
• Analytics reporting and performance tracking
• Social media content calendars
• Landing page headlines and call-to-action refinement
• Opt-in lead magnet creation (checklists, eBooks, guides)
• Sales copy for service pages
• Portfolio or case study write-ups
• Proofing & editing for tone, clarity, grammar, and brand voice
• Branded templates for proposals, briefs, or presentations
• Writing product descriptions and categorizing items

📊 Project & Process Support

• Project tracking & task follow-up
• SOP creation and documentation
• Process mapping (Lucidchart, Visio, Miro)
• Risk and issue logging with prioritization
• Gantt chart or milestone planning for deliverables
• Meeting support: facilitation, note-taking, and follow-ups
• Sprint planning and backlog grooming support (Scrum, Agile)
• Quality assurance testing (UAT script creation and execution)
• KPI and metrics dashboard setup (Excel, Google Sheets, etc.)
• Light workflow automation mapping (ClickUp, Trello, Asana, Airtable)
• Research & comparison of tools, vendors, or software
• Client onboarding workflows and automation planning
• Cross-functional coordination with contractors or tech teams
• Weekly status reporting and light performance tracking
• Resource and capacity planning (for solopreneurs or small teams)
• Keyword research for SEO
• Industry trend monitoring

📈 Monitoring & Insights Support

• Monitoring online reviews and reputation
• Tracking community engagement metrics and flagging concerns
• Compiling feedback trends from reviews/testimonials
• Escalation routing & resolution reporting
• Monitoring onboarding workflow performance & reporting drop-off points
• Tracking refund and order issue metrics
• Analyzing cancellation/retention trends & reporting insights
• Aggregating feedback survey results & providing summary reports
• Monitoring review sentiment & preparing periodic analysis reports
• Tracking feedback loops and performance KPIs for continuous improvement suggestions

I really admire her determination and courage to walk into anything.

Tamkeen Baber
SAFe 6.0 – SAFe Practice Consultant

Amanda exemplifies servant leadership. She’s a self-starter, dependable resource, and valuable asset. It’s been a pleasure to work alongside her.

Anthony Harris
Strategic Advisory Executive

Amanda has demonstrated excellent leadership during our software implementation project. She is a powerful asset to any project.

Corinthians Anderson
Sr Project Manager